Warranty and Repair


Any product, or part thereof, manufactured by Glentek, Inc., which, under normal operating conditions in the plant of the original purchaser thereof, proves defective in material or workmanship within 1 year from the date of shipment by us, as determined by an inspection by us, will be repaired or replaced, at our discretion, free of charge, FOB our factory, El Segundo, California, U.S.A., provided that you promptly send to us notice of the defect and establish that the product has been properly installed, maintained, and operated within the limits of rated and normal usage, and that no factory sealed adjustments have been tampered with. Glentek’s liability is limited to repair or replacement of defective parts.

Repaired items will carry a 180-day limited warranty, limited to the area of the repair. It does not cover the product as a whole.

Under no circumstances shall Glentek, Inc. or any of our affiliates have any liability whatsoever for claims or damages arising out of the loss of use of any product or part sold to you. Nor shall we have any liability to yourself or anyone for any indirect or consequential damages such as injuries to person and property caused directly or indirectly by the product or part sold to you, and you agree in accepting our product or part to save us harmless from any and all such claims or damages that may be initiated against us by third parties.

Factory Repair

Should it become necessary to return a product to Glentek for repair, please follow the procedure described below:

Reassemble the unit, if necessary, making certain that all the hardware is in place.

Tag the unit with the following information:

  • Serial number and model number.
  • Company name, phone number, and representative returning the unit.
  • A brief notation explaining the malfunction.
  • Date the unit is being returned.

Repackage the unit with the same care and fashion in which it was received. Label the container with the appropriate stickers (e.g: FRAGILE: HANDLE WITH CARE).

Email us at returns@glentek.com or call us at 310.322.3026, confirm that the unit is being returned to the factory and obtain an RMA (Return Material Authorization) number. The RMA number must accompany the unit upon return to Glentek. Do not ship unit without the RMA number. Show the RMA number on the outside of the package.

Return the unit by the best means possible. The method of freight chosen will directly affect the timeliness of its return. Mail the unit to:

208 Standard Street
El Segundo, CA 90245 USA

Glentek may offer a 24-48 hr. expedited repair service, in the unlikely event that your system is down and you do not have a replacement.